The Modern Dispatch

Customer Experience

2 articles

Holographic AI interface on Amazon product page displaying audio waves, with a futuristic warehouse in the background.

Amazon's AI Chat Feature Enhances Online Shopping

Shoppers on Amazon's U.S. app can now ask an AI host questions about products and receive real-time audio responses, bypassing traditional reviews.

Jonah Kline·April 29, 2026

An AI assistant interfaces with an Amazon product page, offering real-time audio Q&A to a customer, showcasing a new era of e-commerce interaction.

Amazon AI audio Q&A chat product pages

On Amazon product pages, customers can now ask AI hosts questions via voice or text, receiving real-time, conversational audio responses.

Jonah Kline·April 28, 2026